Managed IT Support for Business
Embrace the digital age effortlessly. Making device management stress-free.
Managed IT Support for Business
Navigating through challenges such as connectivity issues, hardware glitches, and viruses is crucial for maintaining seamless productivity. However, what recourse do you have when these issues arise, and your business lacks an in-house IT department to swiftly address and resolve them?
Access to Managed IT Support:
With our proficient team at your service, your tech challenges or emergencies will be swiftly and effectively resolved whenever assistance is required.
Backup & Disaster Recovery:
We provide a suite of options tailored to meet the diverse needs of our clients, ensuring their operations remain secure, backed up, and uninterrupted.
Cloud Services:
Elevate your business operations, enhance scalability, and optimize performance as we guide you through a strategic and efficient transition to the cloud.
Secure Data Destruction:
Guarantee the secure disposal of your hardware and data with complete safety and compliance. This includes IT hardware disposal, recycling, and sensitive data destruction.
Website Design & Support
We provide website optimization and troubleshooting through to designing websites from scratch. Ensuring you and your website users have a positive experience.
Microsoft 365
Microsoft 365 provides productivity tools (Word, Excel, PowerPoint), email services, file storage (OneDrive), and communication tools (Teams). We can provide support setting up and if any issues arise.
Google Workspace
Google Workspace provides productivity tools like Gmail, Google Drive, Google Docs, and more, so you can easily create, share, and work on documents with your team from anywhere. We can provide support setting up and if any issues arise.
Cyber Security
Cyber security is a crucial aspect that every individual and organisation should prioritise. With the increasing number of cyber threats on the internet, it is important to ensure that your online presence is secure and protected.
Managed Network, Security & AntuVirus Protection.
Cybersecurity is a crucial aspect that every individual and organisation should prioritise. With the increasing number of cyber threats, your online presence must be secure and protected.
Updates For Computers & Servers
Elevate your operational efficiency with our proactive system monitoring. Our dedicated team ensures that your programs stay current, preventing potential issues and customizing your IT infrastructure to precisely meet your business requirements.
Management Of User Accounts & Password Resets
Streamline your team expansion effortlessly with Client Digital. We take care of all administrative tasks, ensuring your new team member can seamlessly embark on their role without an
Helpdesk
Our remote support services are designed to bring immediate and efficient solutions to your doorstep, without any geographical constraints.
The Packages We Offer
Bronze
Standard- Unlimited Remote Support (Business Hours)
Silver
Essentials- Unlimited Remote Support (Business Hours)
- Unlimited On-Site Support (Business Hours)
- Emergency Priority Callouts (Business Hours)
- 24/7 Monitoring & Alerting
- Account Manager
- Weekly Reporting
- Backup Monitoring
- Business Hours SLA
- Workstation Maintenance
- Roadmap for Technology
Gold
Professional- Unlimited Remote Support (Business Hours)
- Unlimited On-Site Support (Business Hours)
- Emergency Priority Callouts (24/5)
- 24/7 Monitoring & Alerting
- Account Manager
- Weekly Reporting
- Backup Monitoring
- Business Hours SLA
- Workstation Maintenance
- Roadmap for Technology
- Cyber Security Management
- IT Audit & Health Check
Platinum
Advanced- Unlimited Remote Support (Business Hours)
- Unlimited On-Site Support (Business Hours)
- Emergency Priority Callouts (24/7)
- 24/7 Monitoring & Alerting
- Account Manager
- Weekly Reporting
- Backup Monitoring
- Business Hours SLA
- Workstation Maintenance
- Roadmap for Technology
- Cyber Security Management
- IT Audit & Health Check
- User Training
We can also customize our packages to align with your business needs. You can also add extra services as your requirements evolve.
FAQ
What is Managed IT Support?
Managed IT Support is a comprehensive service where we proactively monitor, manage, and maintain your business IT infrastructure, ensuring smooth operations and addressing issues before they impact productivity.
What services are included in Managed IT Support?
Services typically include 24/7 monitoring, system maintenance, cybersecurity management, helpdesk support, software updates, and strategic IT planning.
Can Managed IT Support help with cybersecurity?
Yes, Managed IT Support includes robust cybersecurity measures such as real-time threat detection, regular security updates, and employee training to enhance overall security.
How are software updates managed under this service?
Managed IT Support ensures timely installation of software updates, patches, and security fixes to keep your systems up-to-date and secure.
Can Managed IT Support help with strategic IT planning for my business?
Yes, our service includes strategic IT planning to align your technology infrastructure with your business goals, ensuring scalability and efficiency.
Can I customize the level of support based on my business needs?
Yes, Managed IT Support packages are customizable to accommodate the specific needs and scale of your business.
What types of businesses can benefit from Managed IT Support?
Businesses of all sizes and industries can benefit from Managed IT Support, providing tailored solutions for diverse IT needs.
How does 24/7 monitoring benefit my business?
Continuous monitoring allows us to detect and address potential issues before they escalate, minimizing downtime and disruptions.
Is on-site support included in Managed IT Support?
Depending on the package, on-site support may be included for critical issues. Most support is handled remotely for faster response times.
How is data security maintained under Managed IT Support?
We implement stringent security measures, including encryption, access controls, and regular security audits, to safeguard your business data.
What is the typical response time for support requests?
Response times vary based on the priority of the request. Critical issues are addressed promptly, while non-urgent matters are handled within a defined timeframe.
What is the contract term for Managed IT Support services?
Contract terms are flexible and can be tailored to your preferences, offering both short-term and long-term options.
Feel free to reach out if you have additional questions or specific requirements.